At Rakhi Fashion Pvt Ltd, we deliver our ethnic wear to postal addresses worldwide. All products are dispatched directly from our primary fulfillment center and operations in Surat, Gujarat, India.

1. Processing & Dispatch Timelines

• Unstitched Dress Materials: Dispatched within 2 to 3 working days following order and payment confirmation.
• Stitched & Customized Orders: Since dedicated tailoring is required, stitched or customized orders are dispatched within 5 to 7 working days after receiving complete measurement details.
• Store Operating Days: Shipments are processed Monday through Saturday. Orders are not dispatched on Sundays or national/public holidays, as logistics partners do not pick up packages on non-working days.
• Delivery Schedule & Working Hours: Deliveries occur during local courier working hours. Deliveries may experience slight adjustments in countries with weekend closures on Saturdays/Sundays or Fridays (such as in many Middle Eastern nations).

2. Shipping Fees & Payment Options

• Domestic Shipping (India): Shipping charges are calculated at checkout based on destination and order weight.
• Cash on Delivery (COD - India Only): A flat ₹99 COD convenience & handling fee applies to all Cash on Delivery orders within India. COD availability is subject to PIN code serviceability.
• International Shipping: Shipping charges are non-inclusive of product prices and are calculated based on weight, destination country, and selected carrier mode.

3. International & Domestic Carriers

• Air Courier Express: We partner with trusted international and domestic logistics carriers, including USPS, DHL, FEDEX, TNT, UPS, Speed Post (India Post), Blue Dart, Delhivery, and Xpressbees. Standard express transit typically delivers within 48 to 72 hours (post-dispatch) to major cities across the USA, Europe, the Middle East, and the Far East.
• Multiple Shipments: If your order contains multiple items, they may be shipped separately or arrive in multiple packages on different days to ensure safe transit or depending on stock availability.
• Custom Shipping Rates: For bulk or high-value commercial orders, custom shipping quotes or cost-effective cargo options can be arranged upon request.

4. Address Accuracy & Unattended Deliveries

• Full Street Address Required: Courier agencies cannot deliver to P.O. Box addresses. Please provide a complete street address, including building number, valid contact details, and accurate PIN/ZIP codes.
• Address Alteration Window: Address changes can be accommodated within 24 hours of placing your order (and strictly before dispatch). Please email info@rakhifashion.com or call/WhatsApp +91 9558455694 immediately to update your details.
• Address Correction Penalties: Courier partners charge penalty fees for invalid or mismatched ZIP code addresses. The customer is strictly responsible for covering any penalty fees incurred due to incorrect address details provided at checkout.
• Reshipment Charges: If an order is returned to us (Return to Origin - RTO) due to customer non-availability, refusal, or an incorrect address, the customer will be required to pay additional re-shipping and operational charges.
• Unattended Residential Deliveries: In certain international destinations (such as the USA), packages may be left at the doorstep if no one answers the door (as per local carrier policies). Couriers do not provide signature confirmations in these cases. Rakhi Fashion Pvt Ltd is not responsible for lost or stolen packages once marked as successfully delivered by the courier agency.

5. Shipping Calculation & Package Weights

• Weight-Based Calculation: Shipping costs are not built into product base prices and are calculated based on weight, rounded up to the nearest 500 grams per standard international courier guidelines.
• Tiered Volume Savings: International shipping rates scale with order volume—ordering multiple items together significantly reduces the effective per-item shipping cost.

6. Tracking, Insurance & Package Inspection

• Shipment Tracking: Once your parcel is handed over to the courier partner, an automated email and WhatsApp message containing your tracking number and carrier portal URL will be issued. Tracking links may take up to 24 business hours to activate on the carrier's portal.
• Insured Transit: All shipments are fully insured during transit at no extra charge to the customer. If a package is confirmed lost in transit by the carrier agency, we allow 15 to 20 business days for postal verification before reprocessing and re-shipping your replacement order.
• Damaged / Tampered Packages: If the outer delivery package appears heavily damaged, torn, or tampered with upon arrival, please do not accept the package or explicitly write "Delivered Damaged / Tampered" on the courier delivery slip. A mandatory, uninterrupted package unpacking video is required for any post-delivery damage or missing item claims.

7. Customs, Import Taxes & Duties

• Taxes & Customs Responsibility: Customs duties, Import Taxes, VAT, and local clearance fees are set by individual destination government authorities and are not included in our checkout pricing.
• Direct Payment by Buyer: International buyers are fully responsible for paying any applicable customs duties, VAT, or service fees levied by their destination country directly to the courier or local customs authority upon delivery.

8. Customer Support Contact

For questions or shipping inquiries, please reach out to our team: