Refund Policy

Refund & Replacement Policy

Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for the theoretical purpose here it is:

If you don't like what we sent you, let us know by email, and we will try our best to find a solution. If an item you ordered from does not meet your expectations do write to us and we will happily try to assist you.

We are dedicated at to offering you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit.
  • Or there might be a manufacturing defect.
  • Or that a wrong item is delivered to you by mistake.

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item:

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.

  • We will express ship a replacement item at the earliest possible with no extra shipping cost to you.
  • If the originally ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
  • If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
  • Or any other amicable resolution as mutually agreed with the customer.

If Error is Ours:

  • We will do free alterations & modifications. We will bear the to and fro shipping charges.
  • Or send free replacement if not possible to repair. We will bear shipping charges.
  • If replacement is no longer available then we will request you to choose some other alternative item from our website.
  • No refund can be issued under any circumstances.
  • We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct them then ship replacement item with no extra cost to the customer.

If Error is Yours:

  • If you have received a damaged product please inform us within a week of receiving the same. After a week no complaint will be entertained with respect to that particular product.

Be alert while Accepting Parcel from Courier Services:

If the outer packing is damaged or tampered with, do verify the item's quality and quantity with the invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge proper complaints with the local office of the courier agency, so that we may pursue them.

Color & Description Disclaimer:

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dying, and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

"Rakhi Fashion Pvt Ltd" firmly believes that all the customers who order online are aware that the colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

While Ordering on Internet, we suggest that Customers should be aware of the following Scenario:

  • Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example, even if you yourself try to photograph from a digital camera or scan a red garment, in most cases it will show either as maroon or orange on the computer monitor. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
  • Many times green and blue also overlap. The same is the case with off-white, white, and cream colors.

Beads and Sequences Missing or Coming Off:

We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best handling and care, this cannot be avoided altogether. Many times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours, you might lose some of them. Do not panic or overreact because if you look with a magnifying glass at any such dresses/saris worn by others, you will most certainly find some pieces missing or almost in a state of falling down.

Feel Free to write us at for having any queries about our commitment to privacy, you should contact us.